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Privacy Policy

Last updated: October 2025 

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HD Veterinary Physiotherapy is committed to protecting your privacy and handling your personal data with care and transparency. This policy outlines how we collect, use, and store your personal information when you use our website.

1. Who We Are

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Name: HD Veterinary Physiotherapy
Address: Liverpool, UK
Email: info@hdveterinaryphysiotherapy.com
Phone number: 07778626114

We are the data controller for the purposes of UK data protection laws.

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2. What Information We Collect

We may collect the following personal information when you:

  • Contact us via our website, email, phone or whatsapp.

  • Book an appointment

  • Enquire about our services

This may include:

  • Your name

  • Email address

  • Phone number

  • Information about your animal (if shared voluntarily)

  • Any other information you choose to provide

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3. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries

  • Provide and manage our services

  • Keep records of communications and treatments (if applicable)

  • Comply with legal or regulatory obligations

We do not use your data for marketing unless you explicitly opt in.

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4. Sharing Your Data

We do not sell, rent or share your personal data with third parties.

The only exceptions are where:

  • We are required by law or regulation to disclose your information (e.g., for legal claims, court orders, or insurance purposes).

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5. How We Store Your Data

Your personal data is stored securely, and we take reasonable steps to protect it from unauthorised access or loss.

Data may be stored:

  • On secure cloud-based systems or email platforms

  • On encrypted devices

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal and insurance requirements.

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6. Your Rights

Under the UK GDPR, you have rights including:

  • The right to access your personal data

  • The right to correct or update it

  • The right to request deletion (in certain cases)

  • The right to object to or restrict how we process your data

To exercise your rights, contact us at: info@hdveterinaryphysiotherapy.com

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7. Cookies

We may use cookies to improve your browsing experience. Please refer to our [Cookie Policy] for more information.

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8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated revision date.

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9. Contact Us

If you have questions about this policy or how we handle your data, please contact:

Hannah Donnelly / HD Veterinary Physiotherapy
Email: info@hdveterinaryphysiotherapy.com
Phone: 07778626114

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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